Customer Care Executive

A Customer Care Executive is required to join the Customer Service and Marketing Department of a company operating in social media and digital marketing. The role involves promptly responding to customer enquiries received through Instagram, Facebook, WhatsApp, TikTok, LinkedIn, email, and phone calls; monitoring and managing comments, direct messages, reviews, and customer feedback across social media platforms; understanding customer requirements and providing accurate information about the company’s services; handling customer complaints professionally and coordinating with the relevant department to resolve issues; following up with potential customers and leads generated through social media campaigns; converting social media enquiries into qualified leads and forwarding them to the Sales Team when required; maintaining accurate records of customer enquiries, complaints, leads, and follow-up activities; coordinating with the Social Media, Marketing, Design, and Sales Teams to ensure timely customer responses; maintaining a professional and positive tone when communicating with customers online and offline; collecting customer feedback and providing suggestions to improve services and customer satisfaction; monitoring social media activity and identifying important customer concerns requiring immediate attention; following up with existing customers to ensure their satisfaction and encourage repeat business; preparing regular reports on customer enquiries, leads, complaints, and response status; and maintaining the confidentiality of customer and company information. Previous experience in Customer Service, Customer Care, Social Media, or Digital Marketing is preferred. Good communication and interpersonal skills, strong written and verbal communication skills in English and Arabic, basic knowledge of Instagram, Facebook, TikTok, WhatsApp, and LinkedIn, the ability to handle multiple customer enquiries simultaneously, good problem-solving and follow-up skills, a professional attitude and customer-oriented approach, basic knowledge of Microsoft Office or Google Workspace, and the ability to work under pressure and meet response-time targets are required.