Sales Coordinator

Position Overview: As Sales Coordinator, the candidate will be responsible for managing the end-to-end flow of sales inquiries, ensuring seamless coordination between sales, operations, and management. The role also includes supporting executive tasks for the Division Manager and contributing to high-value business initiatives, including tender submissions and strategic reporting. Key Responsibilities: 1. Inquiry & Sales Coordination • Receive and log all incoming sales inquiries (email, phone, website, walk-ins). • Assign inquiries to the appropriate sales personnel for inspection/site visit. • Follow up on inspections and ensure timely preparation and submission of quotations. • Maintain a centralized log of all inquiries, client follow-ups, and closure status. • Assist the sales team in preparing estimates and proposals for both residential and commercial clients. 2. Client & Internal Communication • Draft and send client emails on behalf of the sales team or Division Manager. • Maintain regular follow-ups with clients regarding submitted quotes and clarifications. • Coordinate internally with operations, accounts, and admin for smooth client handling. 3. Managerial Assistance • Prepare Minutes of Meetings (MoM) for the Division Manager's internal and external meetings. • Arrange the calendar, meeting schedules, and follow-ups for the Division Manager. • Act as a liaison between the Division Manager and other departments, clients, and vendors. 4. Tender & Documentation Support • Assist in preparing technical and financial tender documents (government and private). • Compile supporting documents, coordinate printing/binding, and ensure submission deadlines are met. • Maintain tender file records (soft and hard copies) and update status regularly. • Research tender requirements and regulations to ensure full compliance. 5. Business Development Unit Participation • Support business growth initiatives across multiple service divisions (Pest Control, Cleaning, Security, MEP, Fire & Safety). • Collaborate with cross-functional teams on lead generation, pipeline reporting, and new market exploration. • Support marketing initiatives by aligning campaign follow-up with sales targets. Performance Expectations (Area / KPI): • Inquiry Handling: 100% response within 24 hours. • Proposal Preparation: Quotations sent within 48 hours post-inspection. • MoM & Calendar Management: 100% timely and accurate documentation. • Tender Participation: Zero missed deadlines. • Internal Coordination: Effective communication with all stakeholders. Required Skills & Attributes: • Strong verbal and written communication skills. • Knowledge of pest control or facility services is an advantage. • Proficiency in MS Office, email correspondence, and scheduling tools. • Strong organizational and time management abilities. • Attention to detail and a proactive mindset. • Fluent in English. Career Development Path: This position is a launchpad for future roles in Sales Management, Business Development, or Administrative Leadership within the Group.