Front Desk Receptionist
Job Description
We are seeking a friendly, organized, and customer-oriented Front Desk Receptionist to manage front desk operations at our fitness facility. Responsibilities include welcoming members, visitors, and prospective customers professionally; handling phone calls, WhatsApp messages, and customer inquiries; providing information about memberships, packages, promotions, and facility services; registering new members and updating membership records; processing membership payments and issuing receipts; handling membership renewals, bookings, and appointment scheduling; following up with prospective members and directing sales inquiries to the appropriate team; maintaining accurate and complete records of daily transactions and customer interactions; handling customer concerns professionally and escalating complaints when necessary; coordinating with trainers and other staff regarding appointments and member requests; maintaining a clean, organized, and presentable reception area; and assisting with daily reports, cash reconciliation, and other assigned administrative duties.
Requirements
- Education
- High School Diploma Or Equivalent; A Diploma Or Degree In Business Administration Is An Advantage.
- High school diploma or equivalent.
- A diploma or degree in Business Administration is an advantage.
- Previous receptionist, front desk, customer service, or administrative experience is preferred.
- Good English communication skills are required.
- Arabic is an advantage.
- Basic computer skills.
- Proficiency in Microsoft Office or Google Workspace.
- Strong organizational and multitasking skills.
- Professional appearance.
- Friendly and approachable attitude.
- Good customer service skills.
- Problem-solving abilities.
- Basic numerical skills.
- Accuracy when handling payments.
- Ability to work effectively in a team.
- Ability to manage a busy front desk.
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